Thanks for purchasing our products at www.cork-passion.com operated by Cork Passion LLC.
We offer a money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased form us, you can get your money back.
If our product arrived damaged, please contact us right away and we will be happy to send a free replacement or refund.
In order to be eligible for a refund, you have to return the product within 14 calendar days of receipt, in their original packaging. The product must be in perfect and unused condition. Please notify us by email ([email protected]) before the return. Shipping charges for exchanges or returns will be at the customer’s expense unless the item received was a shipping error on our part. Please include contact information and a detailed description when exchanging merchandise.
After we receive your item, we will inspect it and process your refund. We reserve the right to not accept a return and may require a re-stocking or repair fee if the item has been at all damaged or worn.
Please include your receipt. Insure work for the full value with “tracking”. Returns lost in return shipping will not be refunded.
The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
Credit issued will not include original shipping and insurance charges.
If anything is unclear or you have more questions, feel free to contact us. While our policies are firm for obvious reasons, we will do everything we can to work with you and make sure your experience with us is positive.